• treating you respectfully, courteously and
• providing you with outstanding services
impartially and fairly.
• catering to your needs with high levels of
professionalism and making our best efforts
to fulfill them.
• providing our services by a well-informed
and cooperative work team that
understands your needs and is capable of
answering your queries.
• providing the requirements and completion dates for all services.
• receiving and processing your applications
at the appropriate time and without delays.
• reducing the number of procedures to
provide prompt and efficient services.
• providing accurate information and outstanding service procedures.
• providing services during timings and through channels most suitable to you.
• welcoming your opinions and suggestions to work with you on developing our services.
To provide you with outstanding
services, we request you to:
• appreciate our employees’ efforts and treat with mutual respect.
• provide all required documents.
• prepare all documents prior to completing
• inform us as soon as possible of any error or change in the information.
• inform us of any change to your personal information or information relevant to the
completion of the transaction.
• answer the queries of the service providers
to the best of your ability and on time.
Dubai Courts Customer Service Charter PDF, 1.20MB. Published on 20-05-2015